Delivery Options Overview

RDNA offers different delivery options in different neighborhoods all across Cairo.  You can choose between delivery asap, specific delivery slots as well as scheduling your order to your convenience in the checkout process.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Exchange or Return of Goods

At RDNA, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns & Refunds:

  • Perishable Items (e.g., fresh produce, meat, dairy): Can be returned or refunded within 24 hours of purchase with a receipt, if the item is spoiled or of poor quality.
  • Damaged or Incorrect Items: Please notify us within 24 hours of purchase for a full refund or exchange.

Requirements:

  • Proof of purchase (receipt) is required for all returns or refunds.
  • Refunds will be issued to the customers’ wallet or the original payment method whenever possible.

Exceptions:

  • Sale items and special promotions may be final sale. Please check at time of purchase.
  • Returns without a receipt may be eligible for store credit at the manager’s discretion.

If you have any questions, please contact our customer service or speak with a manager in-store.

Thank you for shopping at RDNA!

FAQs

How do you define “Organic Products”?

We label products as Organic only if it has an official certification from any of the accredited international agencies. That being said, we are aware that a third-party certification can't be the only guarantee. In many cases obtaining the certification can be expensive, especially for small-scale farms. Hence, we can't call the products “organic” yet we do our own due diligence and we vouch for these products are clean and chemical-free.

How do you choose your partner (supplier) food producers ?

Before accepting a new partner, we conduct one on one meetings, site visits, and in some cases we invite them to attend our boot camps so we acquaint them with business, legal, and technical knowledge. Many of our partners are recommended by our loyal customers or are invited by our commercial team. 

How can I place an order?

You can order through our website or mobile apps (Android and iOS). 

Where do you deliver?

We deliver all over Cairo.

What do I do if my order is late?

You can reach out on our phone or whatsapp on: 01006201983

Is next day delivery available on all orders?

Yes, you can conveniently choose this option at checkout. 

What payment options do you accept?

Cash payment, online payment, card on delivery or you can pay through your wallet balance on our ecommerce store. 

How can I recommend new products?

Just send an email to our [email protected]